Book A Session

UPDATE - 7th July, 2020 

In response to the Victorian Government’s announcement made on Tuesday 7 July 2020, Diamond Valley Sports and Fitness Centre will be temporarily closed to the public from 7.30pm on Wednesday 8 July.  until further notice.  Our temporary closure will be for a period of 6 weeks, however any decision on reopening will be based on advice from the Government as it is released.

 

All memberships will automatically remain on suspension during this time. Further information will be sent to all members via email.

 

We will work with customers on a process for any prepaid sessions and will be in contact to work through this with you.

 

Health and safety remains our number one priority, and we will be working with relevant Government departments, industry experts and support agencies to ensure that when we can reopen, we return with the same high standard of safety measures we already have implemented to protect our community, customers and staff.As the situation continues to unfold, you are encouraged to follow our social media pages and website for all of the latest information.

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In line with current Government restrictions, we've made some temporary changes to our operations to support your safe return including the introduction of 60 minute pre-booked sessions (no walk-ins permitted at this stage).

Before making a booking with us, please familiarise yourself with our Conditions of Entry.

Conditions of entry - Gym Session

In line with current Victorian Government restrictions, Diamond Valley Sports and Fitness Centre, herein referred to as “The Centre” will be operating under a restricted model for gym access.

Users wishing to access the facility for gym use will be permitted to do so under these Conditions of Entry. By submitting a booking to The Centre, you agree to abide by all Conditions of Entry as outlined in this document.

Booking policy

  • Bookings will only be accepted from persons aged 18 years or older.
  • Bookings will be accepted under the following categories:
    • Member: For those that hold a valid Membership at Diamond Valley Sports and Fitness Centre.
    • Casual User or Non Member: For all other individuals who do not meet the criteria of a member as outlined in 1a.
  • All sessions must be booked online prior to arrival (No walk-ins accepted).
  • Payment is required in full to participate in your session.
  • Refunds and cancellations are not available.
  • Bookings open to current members 7 days prior to the session commencing ($5.50) and to the general public 3 days prior to the sessio Commencing ($10.00).
  • All sessions close 30 minutes prior to the scheduled start time.
  • Users with a valid companion card can be accompanied by one carer who is not actively using the gym. Due to strict capacity limits, the carer must also be booked into the session time (No charge applies). Bookings for carers can be made by calling The Centre directly.

Restrictions

  • No locker access is permitted and belongings are not to be left in the changerooms. Gym bags will not be permitted on gym floor and should be left at home or in your car. Valuable personal items should also be left at home.
  • Patrons must bring their own mat, water bottle and personal sweat towel. Patrons will not be permitted entry into the gym without these items.

Social distancing, safety, health and hygiene

  • The patron is responsible for adhering to social distancing, health and hygiene guidelines as outlined within The Centre and including:
    • Always keeping a 1.5 metre distance between yourself and others
    • Wiping down all equipment using the provided wipes following use
    • Adhering to assigned entry and exit points
    • Staying home if you have cold or flu symptoms, or have been in contacted with a suspected or confirmed COVID-19 carrier
    • Washing your hands often with soap and covering coughs and sneezes
    • Limit change room and shower use by arriving in appropriate attire
  • The patron must adhere to the standard Conditions of Entry to The Centre

Gym Usage Procedures

  • You should arrive at the main entrance no earlier than 5 minutes prior to your session commencing. Due to strict capacity limits, early entry will not be permitted.
  • The one-hour booking consists of 60 minutes in the facility, commencing at your scheduled booking time and includes both your arrival and departure time.
  • Centre staff will provide instructions when it is time to exit. At this time you must immediately prepare to exit the Centre.
  • Patrons must exit before or at the scheduled session end time.
  • Late arrivals must access the gym within their booking hour and cannot carry over into the next hour.

Failure to comply with the above terms and conditions of entry may result in restrictions for future bookings.

Conditions of Entry - Group Fitness Session

In line with current Victorian Government restrictions, Diamond Valley Sports and Fitness Centre, herein referred to as “The Centre” will be operating under a restricted model for group fitness session access.

Users wishing to access the facility for group fitness classes will be permitted to do so under these Conditions of Entry. By submitting a booking to The Centre, you agree to abide by all Conditions of Entry as outlined in this document.

Booking policy

  • Bookings will only be accepted from persons aged 18 years or older
    Bookings will be accepted under the following categories:
    • Member: For those that hold a valid Membership at Diamond Valley Sports and Fitness Centre
    • Casual User or Non Member: For all other individuals who do not meet the criteria of a member as outlined in 1a
  • All sessions must be booked online prior to arrival (No walk-ins accepted)
  • Payment is required in full to participate in your session
  • Refunds and cancellations are not available.
  • Bookings open to current members 7 days prior to the session commencing and to the general public 3 days prior to the session commencing.
  • All sessions close 30 minutes prior to the scheduled start time.
  • Users with a valid companion card can be accompanied by one carer who is not actively participating in the class. Due to strict capacity limits, the carer must also be booked into the session (No charge applies). Bookings for carers can be made by calling The Centre directly.

Restrictions

  • No locker access is permitted and belongings are not to be left in the changerooms. Gym bags will not be permitted in the group fitness studio and should be left at home or in your car. Valuable personal items should also be left at home.
  • Patrons must bring their own mat, water bottle and personal sweat towel. Patrons will not be permitted entry into the class without these items.

Social distancing, safety, health and hygiene

  • The patron is responsible for adhering to social distancing, health and hygiene guidelines as outlined within The Centre and including:
    •  Always keeping a 1.5 metre distance between yourself and others
    •    Wiping down all equipment using the provided wipes following use
    •    Adhering to assigned entry and exit points
    •    Staying home if you have cold or flu symptoms, or have been in contacted with a suspected or confirmed COVID-19 carrier
    •    Washing your hands often with soap and covering coughs and sneezes
    •    Limit change room and shower use by arriving in appropriate attire
  • The patron must adhere to the standard Conditions of Entry to The Centre 

Group Fitness Class Procedures

  • You should arrive at the main entrance no earlier than 5 minutes prior to your class commencing. Due to strict capacity limits, early entry will not be permitted prior to session time.
  • At the conclusion of the class, all patrons must clean and disinfect all used equipment by following staff instructions and using the provided products.
  • Patrons must exit the facility immediately following their group fitness class.
  • Late arrivals will not be permitted entry to the class and will forfeit any monies paid.

Failure to comply with the above terms and conditions of entry may result in restrictions for future bookings.

Members Book Here

  • Log in to your booking portal by clicking HERE using your email account as the login(Note: this must be the email address linked to your membership). If you do not yet have a password the default password Diamond1234 (Please remember passwords are case sensitive. Should you have any issues please click the 'Forgot Password' link.)
  • After your first log in you will receive a code to your email address to update to a password of your choosing.
  • Once you are logged in, you can book into sessions by:

    • Clicking Book Online then choose Group Fitness Sessions - This will take you to our session list with times available for booking shaded in blue. (Please remember, online bookings open for each session exactly 7 days prior to the session time.)
    • Selecting your desired session and clicking and paying securely online
    • You will receive a confirmation email with details of your booking

      Printable version of instructions available HERE.


If you have any issues with logging into your account or booking a session online you can email our team at: [email protected]
and a member of our team will contact you as soon as possible..

Casual Visitors and Non Members Book Here

  • Access our booking portal by clicking HERE
  • This will take you to our session list with times available for booking shaded in green.Selecting your desired session and pay securely online.  (Please remember, online bookings open for each session exactly 3 days prior to the session time.)
  • You will receive a confirmation email with details of your booking


    If you have any issues with booking a session online you can submit a web enquiry form by emailing [email protected] and a member of our team will contact you as soon as possible.

Preparing for Your Visit

To help make your session with us a safe and enjoyable one, we've created this easy to follow checklist to help you prepare.

Gym Session Guide

Group Fitness Session Guide

Stadium Session Guide

Frequently Asked Questions

In case we haven't provided all of the information you're looking for, we've put together a list of commonly asked questions for you.

View Our Frequently Asked Questions

If you still can't find the answers you're looking for, please contact our friendly at [email protected]